EMBank CEO Urges Banking to Recenter on Customer-Centric Service

Sarp Demiray, CEO of European Merchant Bank (EMBank), is calling on the banking industry to rethink its approach to customer service. In his recent LinkedIn Pulse article titled “Are You Being Served? AI, Customer Service, and the Quality of Banking,” Demiray outlines the long-standing gaps in service quality and warns against overreliance on technology without empathy.

EMBank CEO Urges Banking to Recenter on Customer-Centric Service

Fortress Appoints Luna and Biancheri to Lead European Credit Strategy

Fortress Investment Group has announced two major leadership appointments aimed at advancing its investment strategies in Europe. Giovanni Luna joins as Managing Director, Head of Origination, Europe, while Niccolò Biancheri has been promoted to Head of Corporate Credit, Europe. Both will be based in London and will play critical roles in driving the firm’s growth across asset classes.

Fortress Appoints Luna and Biancheri to Lead European Credit Strategy

KSD Capital and Intain Partner to Streamline Structured Finance Deals

KSD Capital, a forward-thinking investment firm, has joined forces with Intain, a fintech company revolutionizing structured finance, to improve transparency, speed, and automation in the funding process. The partnership leverages the IntainMARKETS platform to better connect originators with community banks, enabling faster, more secure, and automated financial transactions.

KSD Capital and Intain Partner to Streamline Structured Finance Deals