Zuora Launches AI-Powered Collections to Boost Cash Flow and Customer Retention
Zuora, a leading monetization platform for subscription-based and modern businesses, today announced the launch of Zuora Collections, an AI-powered solution designed to integrate collections into the entire customer lifecycle. This innovative product enables finance teams to accelerate cash flow while improving customer retention, cash forecasting, and account health.
Why Collections Must Evolve
In today’s fast-changing market, businesses need every customer interaction — including collections — to build stronger relationships. Finance teams face growing pressure to manage working capital, reduce days sales outstanding (DSO), and maintain predictable cash flow. Traditionally, collections are handled as isolated invoice follow-ups, risking customer retention and future revenue.
Zuora Collections bridges this gap by embedding collections seamlessly alongside billing and revenue data, providing a comprehensive view of payment behaviors and commercial context throughout the customer journey.
Key Features of Zuora Collections
- AI-Generated Insights
Uses payment history, engagement, and risk data to score and prioritize accounts for collection efforts. - AI-Powered Forecasting
Leverages historical collections data to predict cash inflows, enabling confident month-end and forward cash flow planning. - Contextual Collections Workflows
Automates outreach tailored to customer behavior and account risk, enhancing efficiency and speeding payments. - Collector Dashboard
Centralizes overdue accounts, payment statuses, and risk indicators in one intuitive interface. - CRM and Communication Integrations
Coordinates tasks across teams and alerts sales to intervene when timely. - Task Management
Structures and tracks collections activities to improve operational efficiency.
Industry Impact and Customer Testimonials
“Every interaction, including collections, impacts customer experience and long-term value,” said Nikki Wong, VP of Product Management at Zuora. “Zuora Collections empowers finance teams to make collections truly customer-centric, transforming order-to-cash processes.”
Matt Dobson, Chief Accounting Officer at Zuora, shared, “Zuora Collections helped our team collect faster by giving us a holistic view of customer payments, aligning collections with billing and revenue.”
From a customer perspective, Vimeo’s CFO Gillian Munson remarked, “Zuora Collections not only strengthens our financial operations but also shows Zuora’s commitment as a strategic partner aligned with our growth.”
Zuora Collections represents a significant step forward in monetization technology by embedding AI and customer-centric design into collections. It equips finance teams to optimize cash flow, reduce risk, and maintain strong, lasting customer relationships — a must-have in the evolving subscription economy.
