What B2B Marketers Can Learn from the Cracker Barrel Misstep.
By Brendan Miller, CMO, Runa Cracker Barrel tried to modernize its visual identity. The restaurant chain unveiled a sleek new logo and contemporary design language, then watched as customers revolted. Within weeks, they reversed course, returning to their familiar country store aesthetic amid intense backlash. For B2B marketers, this isn’t just another consumer brand stumble…
