Brightwell Partners with Aeromexico to Streamline Airline Refunds with Latitude

Brightwell, a leading-edge software solution simplifying international payments, has partnered with Aeromexico to transform the airline’s refund and reimbursement process. Leveraging Brightwell’s digital refund platform, Latitude, Aeromexico is accelerating payouts, lowering operational costs, and boosting passenger satisfaction.

Modernizing Refunds for a Seamless Passenger Experience

Aeromexico is focused on delivering a smooth travel journey, from booking to arrival. With Latitude, passengers now receive a convenient, Aeromexico-branded link that enables faster refunds via their preferred payment methods—far quicker than traditional refund processes. This upgrade aligns with the Department of Transportation’s mandate for prompt, hassle-free passenger refunds.

Brightwell’s Expertise in Cross-Border Travel Payments

Serving a network of 93 cities across Mexico, the Americas, Europe, and Asia, Aeromexico chose Latitude for Brightwell’s unmatched expertise in travel payments and solving cross-border payout challenges. Brightwell’s platform reduces manual workload and chargebacks while speeding up payouts—helping airlines exceed passenger expectations and ease customer service pressures.

Leadership Insights

Emilio Ramos Ruiz, Aeromexico’s VP of Treasury, said:
“Brightwell makes refunds easier for agents and passengers worldwide, providing a fully branded experience that builds passenger trust and demonstrates our commitment to a superior travel experience.”

Larry Hipp, CEO of Brightwell, added:
“Aeromexico’s adoption of Latitude underscores the critical importance of seamless refunds in travel. By removing payment friction and delivering a branded experience, Latitude turns refunds into moments of service, enhancing passenger loyalty and Aeromexico’s leadership in global travel.”

About Brightwell and Latitude

Launched in 2024, Latitude helps businesses digitize and streamline refunds and payouts—cutting costs, minimizing errors, and accelerating transactions. For airlines like Aeromexico, this translates into stronger customer relationships and more repeat bookings through a modern, efficient payment experience.