Bank of America Leads Q2 2025 Online Banker Scorecard with Strong Digital Banking Experience

Keynova Group, a leading competitive intelligence source for digital financial services, released its Q2 2025 Online Banker Scorecard evaluating 18 top U.S. retail banks. Bank of America retains first place thanks to its robust online banking capabilities and exemplary customer experience practices.

Key Findings

Debit Card Management Improves

• 89% of banks enable online debit card replacements.
• Less than 20% allow customers to track replacement status online.
• Truist offers advanced debit card controls, including card locking for specific purchases (22% of banks).

Consumer-Facing Security Elements Gain Traction

• Multi-factor authentication (MFA) for high-risk transactions is available at 56% of banks.
• Nearly 20% of banks provide security strength indicators and passkey sign-ons.
• More banks enable users to manage linked apps and services, enhancing fraud prevention.

Real-Time Alert Messaging Still Limited

• Only 50% of banks provide real-time alerts for low balances and overdrafts.
• Chase leads with comprehensive real-time alerts and customizable notifications.
• Over half of banks send automatic alerts for negative balances or suspicious activity.

Expert Insight

Susan Foulds, Managing Director at Keynova Group, highlighted that debit card controls are improving, but real-time alerts for account activity remain an area for growth. Enhanced security features empower customers to better protect their finances in a digital-first banking environment.

While the digital banking landscape continues evolving, Bank of America’s leadership in balancing functionality and customer experience sets the standard. Other banks are making strides in debit card controls and security tools, but real-time alert adoption remains a key opportunity for innovation.