As digital engagement becomes central to the insurance customer experience, Insurity’s 2025 Digital Experience Index uncovers major challenges facing P&C insurers. Conducted in April 2025, the national survey reveals growing consumer dissatisfaction with digital claims processes, pointing to an urgent need for insurers to modernize interactions to build trust and ensure long-term loyalty.
In a move that underscores the growing importance of AI in financial services, Commonwealth Financial Network has partnered with Zocks, a privacy-first AI platform tailored for financial advisors. This collaboration is set to transform how Commonwealth’s advisor network manages client interactions, accelerates workflows, and ensures compliance.
Confluence Technologies, Inc., a global leader in technology solutions for regulatory, analytics, and investor communications in the investment management industry, announced today the appointment of Kathleen Keenan as Chief Product Officer. This strategic hire strengthens Confluence’s commitment to delivering innovative and client-focused solutions amid evolving industry demands.
MultiBank Group, the world’s largest financial derivatives institution based in Dubai, received the “Most Valuable Asset-Backed Token” award at CryptoExpo Dubai 2025. Held at the Dubai World Trade Centre, this prestigious fintech event recognized the company’s innovation in real-world asset (RWA) tokenization, marking another significant milestone in bridging traditional and decentralized finance.
Paytm (One97 Communications Limited), a leader in India’s payments and financial services sector, has announced the appointment of Mr. Ramana Kumar as Chief Executive Officer for its Middle East operations. The move is a strategic step in Paytm’s efforts to expand its digital payments footprint internationally, starting with the rapidly growing markets of the UAE and broader Middle East.
Visa has announced the appointment of Antony Cahill as its new Regional President and CEO for Europe, pending regulatory approval. Cahill, a seasoned banking and Visa executive, will assume the role in early June, succeeding Charlotte Hogg, who steps down after eight transformative years.
Microsmart SA, Greece’s pioneering decentralized microfinance institution, has teamed up with fintech innovator Begini to revolutionize lending for micro and small businesses (MSMEs). Representing 99% of Greek enterprises, MSMEs often face exclusion from traditional financing. This partnership leverages alternative data to bridge the credit gap, enabling faster, fairer access to funds for underserved entrepreneurs.
ACI Worldwide (NASDAQ: ACIW), a pioneer in global payments technology, announced the integration of major UK, EU, and global payment networks into ACI Connetic, its cloud-native payments hub. This integration includes Swift cross-border payments, RTGS payments such as Target2, SEPA Instant RT1, and TIPS payments, with more capabilities planned.
Santander Bank, N.A. today unveiled its first Openbank location in the United States, situated at 150 NE 8th Street within the new Miami Worldcenter. This innovative branch offers the full suite of Santander services alongside Openbank’s digital-first banking products, including a High Yield Savings account offering 10x the national average* interest rate. The new space is designed to blend personalized in-person service with advanced digital capabilities.
Sling Money, the app transforming global money movement through instant, low-cost transfers, has launched US and European Virtual Accounts for its users. This upgrade marks Sling Money’s evolution from peer-to-peer payments to a complete global earnings solution, empowering users to receive salaries, freelance payments, and more with ease.
