Clearwater Credit Union Enhances Member Experience with Alkami’s Digital Banking Platform

Clearwater Credit Union in Montana has partnered with Alkami Technology, a leading cloud-based digital banking solutions provider, to enhance its digital banking experience. This collaboration focuses on delivering member-centered interactions and personalized, data-driven communications to support members’ financial wellness.

1. Enhanced Digital Banking Experience

Clearwater now offers a unified, intuitive digital banking platform accessible across devices.
The scalable platform replaces the need for physical branches, supporting members anytime, anywhere.
Designed to provide a seamless user experience comparable to top-tier branch services.

2. Data & Marketing Solutions for Personalization

Alkami’s Data & Marketing Solutions enable Clearwater to deliver targeted, timely marketing communications.
Transaction data insights help the credit union understand member behavior across different life stages.
The platform supports personalized financial wellness programs and deepens member relationships.

3. Impact on Clearwater’s Marketing and Member Engagement

Marketing teams can now connect data points to tailor meaningful communications.
Actionable analytics empower Clearwater to anticipate member needs and optimize engagement strategies.
The integration fosters long-term member engagement and supports Clearwater’s mission-driven approach.

4. Leadership Insights

Deborah Colby, Clearwater’s CMO, highlights how the platform enables data-driven member support and outreach.
Mazen Letayf from Alkami emphasizes the value of making data accessible and actionable for strategic operations.

5. Industry Recognition

Alkami’s Digital Banking Platform was certified by J.D. Power in 2024 and 2025 for outstanding mobile banking experience.

The partnership between Clearwater Credit Union and Alkami Technology illustrates how financial institutions can leverage digital innovation and data analytics to enhance member experiences. By adopting Alkami’s scalable and personalized platform, Clearwater strengthens member relationships and positions itself for long-term success in digital banking.