EMBank CEO Urges Banking to Recenter on Customer-Centric Service

Sarp Demiray, CEO of European Merchant Bank (EMBank), is calling on the banking industry to rethink its approach to customer service. In his recent LinkedIn Pulse article titled “Are You Being Served? AI, Customer Service, and the Quality of Banking,” Demiray outlines the long-standing gaps in service quality and warns against overreliance on technology without empathy.

EMBank CEO Urges Banking to Recenter on Customer-Centric Service

Sno Falls Credit Union Chooses Mahalo Banking to Power Digital Transformation

Sno Falls Credit Union has selected Mahalo Banking as its new digital banking partner, reinforcing its commitment to delivering a seamless, modern, and inclusive banking experience. The selection of Mahalo marks a strategic investment in long-term digital innovation, driven by the platform’s deep integration with Corelation Keystone, superior self-service tools, and user-friendly interface across devices.

Sno Falls Credit Union Chooses Mahalo Banking to Power Digital Transformation

UCCU Partners with Incent to Launch Youth-Focused Family Banking Platform

In a strategic move to meet the needs of its uniquely young membership, Utah Community Credit Union (UCCU) has partnered with Incent, a leading provider of digital banking solutions tailored for families and youth. The Provo-based credit union, with 23 branches and $3.5 billion in assets, will roll out Incent’s Family Banking platform to support financial literacy and responsible money management among young families and their children.

UCCU Partners with Incent to Launch Youth-Focused Family Banking Platform