OneBill and Cisco BroadWorks Join Forces to Streamline Telecom Provisioning

In the competitive world of cloud communications, speed, accuracy, and automation are the holy trinity—and OneBill Software just hit all three with its latest move. The cloud-based billing and monetization platform announced a new integration with Cisco BroadWorks, aiming to slash service activation time, eliminate manual provisioning, and enable telecom providers to scale without the operational drag.

For service providers juggling complex subscriber data, fragmented billing systems, and slow onboarding processes, the OneBill-Cisco BroadWorks connection delivers a clear message: manual provisioning is no longer necessary—or acceptable.

“Cisco BroadWorks providers can now automate provisioning, onboard customers faster, and reduce operational overhead,” said JK Chelladurai, Founder and CEO of OneBill. “This is a leap toward unified revenue operations.”

How It Works: From Enterprise Creation to Billing—Fully Automated

The integration bridges OneBill’s Workflow360 engine with Cisco BroadWorks to synchronize everything from enterprise creation and group hierarchy to user provisioning and service activation. Every step in the service journey—customer sign-up, account creation, assigning service packs, applying features—is triggered by actions in OneBill’s UI.

No swivel-chair operations. No redundant data entry. Just real-time synchronization across platforms.

Key Features of the Integration Include:

• Automated Subscriber Sync: Subscriber data, addresses, and services sync seamlessly between platforms.
• Zero-Touch Provisioning: Enterprise, group, and user provisioning all triggered automatically.
• Rules-Based Workflows: Service packs and feature assignments are defined by configurable business logic.
• Unified Data Stream: Reduces billing discrepancies and keeps service activation in sync.
• Scalable Design: Grows with demand, ready for service providers scaling to thousands of users.

Why This Integration Matters

As telecom and UCaaS providers scale up their service offerings, they’re often slowed down by disjointed backend systems and tedious onboarding. OneBill’s integration helps eliminate those bottlenecks by enabling end-to-end automation between sales, provisioning, and billing.

It also directly improves time-to-revenue, one of the most critical KPIs for service providers. Faster onboarding means customers start paying sooner, while fewer manual steps means lower risk of errors and misconfigurations—two of the biggest culprits behind delayed activation and churn.

The Competitive Landscape

With companies like Zuora and Chargebee focusing on subscription management and telecom billing, OneBill is carving out its niche by zeroing in on telecom-grade provisioning workflows and tight platform integrations. Cisco BroadWorks remains one of the industry’s most widely adopted VoIP and UCaaS platforms, particularly among Tier 2 and Tier 3 providers.

By embedding itself within BroadWorks’ operational fabric, OneBill positions itself as a strategic enabler—not just for billing, but for full-stack service orchestration.

The new integration between OneBill and Cisco BroadWorks isn’t just about syncing systems—it’s about empowering telecom providers to run leaner, faster, and more scalable operations. For service providers seeking to minimize onboarding delays, reduce billing friction, and create a smoother customer journey from day one, this partnership is more than a tech upgrade—it’s a revenue accelerator.

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