Tonik Secures Major Industry Awards for Digital Banking Innovation with Finastra

Tonik, the leading neobank in the Philippines, continues to set new standards in digital banking with rapid growth, operational efficiency, and cutting-edge customer experience enhancements. Powered by Finastra‘s Essence core banking solution, Tonik is driving financial inclusion in Southeast Asia while expanding its offerings and optimizing operations.

1. Tonik’s Vision for Financial Inclusion
   • Over 70% of Southeast Asia’s population remains unbanked or underbanked, and Tonik is working to bridge this gap through accessible digital banking services.
   • The use of Finastra’s cloud-native Essence solution allows Tonik to scale efficiently and provide secure banking services.
2. Impressive Growth and Operational Efficiency
   • Since launching in 2021, Tonik has disbursed over one million loans and expanded its loan portfolio sevenfold in just two years.
   • The bank has reduced unit operational service costs by five times, reflecting significant operational efficiency gains.
3. Agile Collaboration with Finastra
   • Tonik’s partnership with Finastra has deepened, utilizing Agile Streams to enhance functional, operational, and architectural capabilities.
   • This collaboration supports the development of a modern, transparent, and seamless digital banking experience.
4. Pioneering AI-Powered Banking
   • Tonik is leading the charge for AI-powered banking in the Philippines, using AI to improve customer engagement, process efficiency, and security.
   • AI innovations have resulted in a fivefold increase in operational efficiency, with 90% of inquiries handled in-app and 75% resolved autonomously.
   • AI has improved customer care productivity by four times, reduced response times, and lowered operational costs.
5. Award-Winning Achievements
   • Tonik received the “Best Core Banking System Initiative” award at the 16th Annual Retail Banker International (RBI) Awards 2025.
   • The bank was also recognized as the regional winner in Asia and the category winner for “Customer Experience” at the IBSi Digital Banking Awards 2025.

Tonik’s achievements underscore its leadership in digital banking transformation and its role in enhancing financial inclusion in the Philippines. Through its partnership with Finastra and its commitment to AI-driven innovations, Tonik is setting the bar for the future of digital banking in Southeast Asia.