Pavilion Payments Names Brock Moorehouse VP of Customer Success
Pavilion Payments, a trusted provider of omnichannel payment solutions for the gaming industry, has announced the appointment of Brock Moorehouse as Vice President of Customer Success. With nearly two decades of gaming experience, Moorehouse brings operational expertise, compliance leadership, and firsthand product knowledge to his new role.
Brock Moorehouse: Industry Expertise and Proven Leadership
- Career Foundation:
Began his gaming career in 2008 at Downstream Casino Resort in Quapaw, Oklahoma. - Operational Growth:
Rose through various roles—from cage operations to Director of Compliance—gaining deep insights into casino operations and customer experience. - Compliance and Strategy:
Demonstrated strength in aligning cross-departmental processes with business outcomes, building a reputation for operational excellence and customer focus.
Strong Ties with Pavilion Payments
- Product Familiarity:
Worked directly with Pavilion Payments on multiple implementations, including the first launch of VIP Mobility. - Hands-On Experience:
His deep familiarity with Pavilion’s offerings positions him to optimize customer success through practical insights and strategic initiatives.
Vision for Customer Success at Pavilion
- Role Leadership:
Will lead the Customer Success team in fostering stronger client relationships and driving successful adoption of Pavilion’s products. - Strategic Goals:
- Enhance client satisfaction.
- Align customer outcomes with business growth.
- Evolve the Customer Success Manager role to better anticipate client needs.
Executive Endorsements
- Lori Lawson, COO of Pavilion Payments: “Brock is a relentless advocate for guests and teams. His operational depth and experience with our solutions make him the perfect leader to elevate our customer success standards.”
- Brock Moorehouse, VP of Customer Success: “I’m excited to join Pavilion Payments and look forward to ensuring our solutions deliver measurable success for every stakeholder.”
Brock Moorehouse’s appointment signals a strategic step forward for Pavilion Payments in delivering exceptional client experiences. His blend of operational insight, compliance expertise, and deep familiarity with Pavilion’s offerings will help drive continued growth, innovation, and client success across the gaming industry.
