Finastra Adds Gen AI to Filogix for Smarter Canadian Mortgages

Finastra, a global fintech leader in financial services software, has introduced new generative AI (Gen AI) features for its Filogix Expert Pro platform—Canada’s premier mortgage software. This advancement aligns with Finastra’s broader vision to integrate AI technologies that accelerate value creation for both financial professionals and their clients. The latest Gen AI upgrades are tailored to reduce manual tasks, minimize human error, and optimize broker efficiency in the mortgage process.

Generative AI Capabilities Introduced in Filogix Expert Pro

1. Pro Chatbot

• Acts as a real-time assistant for mortgage professionals.
• Answers platform-related queries instantly, boosting workflow efficiency.
• Reduces response time, enhancing customer satisfaction.

2. Auto Emails

• Generates automated email drafts for borrowers within the CRM module.
• Suggests pre-written copy, tags, and personalized elements.
• Supports brokers in speeding up communication tasks.

3. Auto Email Summary

• Summarizes entire email threads between brokers and clients.
• Highlights important updates and decisions in a clear format.
• Suggests relevant follow-up actions and notes based on content analysis.

4. Document Data Extraction

• Automatically extracts key information from income and property documents.
• Reduces data entry time and enhances accuracy in file documentation.

Executive Insights on the Gen AI Integration

Jonathan Wootten – Head of Filogix at Finastra

• Emphasized that Gen AI is gaining traction for delivering tangible value.
• Noted the features significantly cut down manual work like re-keying data.
• Praised the addition as a complement to existing AI-powered tools in the platform.

Adam Lieberman – Chief AI Officer at Finastra

• Cited Finastra’s State of the Nation Survey:
  • 61% of financial institutions have adopted or enhanced AI recently.
  • Gen AI saw the largest increase in adoption, with 35% already on board.
• Stressed the role of LLMs + domain expertise + tech infrastructure in delivering transformative outcomes through platforms like Filogix.

Finastra’s deployment of generative AI within Filogix Expert Pro signals a meaningful shift in how technology empowers mortgage professionals. With features like real-time chatbot assistance, intelligent email automation, and precise data extraction, brokers can focus more on relationship building and decision-making, and less on repetitive administrative tasks. This move positions Finastra at the forefront of AI-driven innovation in the Canadian mortgage industry.

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