Chargebacks911 Appoints AI Pioneer Donald Kossmann as CTO

Chargebacks911, a global leader in chargeback prevention and dispute management, has appointed Donald Kossmann as its new Chief Technology Officer (CTO). Kossmann, a highly esteemed AI and data systems pioneer, brings decades of innovation leadership from Microsoft and academia to advance Chargebacks911’s mission: transforming the post-transaction payments ecosystem through AI.

1. AI Expertise Meets Real-World Payments Challenges

Kossmann spent over a decade at Microsoft, where he held high-impact roles including VP of Business Copilot and Distinguished Engineer.
He played a foundational role in products such as SQL Hyperscale and Microsoft Copilot Studio, integral to Microsoft’s cloud and AI strategy.

2. Blending Academia, Big Data, and Enterprise Scale

Former Professor at ETH Zurich and Visiting Professor at Stanford University.
Co-founder of Teralytics AG, a Big Data company powering behavioral insights for sectors including retail, finance, and transportation.
Holds a PhD in Computer Science, specializing in data systems and AI-driven computing.

3. A Vision for Trust and Transformation

“Payments are a pillar of civilization, but trust in digital transactions remains a challenge,” said Kossmann.
His mandate as CTO includes building secure, scalable AI systems that fight fraud, reduce transaction friction, and protect digital trust at a global scale.

4. Monica Eaton on Strategic Significance

“Donald’s decision to join Chargebacks911 is a resounding validation of our direction,” said Monica Eaton, Founder and CEO.
Kossmann’s combination of technical depth and strategic insight will accelerate innovation in machine learning, real-time intelligence, and platform integration.

The appointment of Donald Kossmann signals a new era of innovation at Chargebacks911. With AI and data science at the core of its strategy, the company is doubling down on delivering future-ready fraud prevention and chargeback management solutions. As digital commerce grows increasingly complex, Kossmann’s leadership is set to redefine trust, transparency, and technology in post-transaction environments.